Learn more about ZPG's measurement technology in these
meaty, how-to articles. Additional articles are available in our free
article collection (registration required).
How to Measure the Hard Stuff: Teams and Hard-to-Measure Work
Twenty+ years experience measuring the “hard
stuff” have yielded best practices which can save time and
improve the quality of performance measures for teams and other
hard-to-measure work. This 31 page article in PDF format describes
a process for creating performance measures for any kind of work
and the learning resulting from implementing these systems. It
concludes with a case study illustration of the how-to steps and
their products and a job aid.
Human Resources (HR) is normally the function which
helps other parts of the organization create
measurement and performance management systems for their operations. Too often “the cobbler’s
children go barefoot” and HR lacks its own performance measurement
system. This 16 page article describes a process
for creating an HR Scorecard with examples of each step, and concludes with
a collection
of 234 measures which can be used to measure various aspects of
HR performance.
Performance Appraisal Lessons from 13 Years in the Trenches
$5.00 By Jack
Zigon
Item: ARLESS, 8.5x11, 17 pages
This 17 page article summarizes
13 years of work developing and installing performance appraisal
systems in
10 different
organizations.
It should help you avoid my errors and build on my successes. The
learnings are organized chronologically to reflect the evolution
of my thinking in performance appraisal. If you wish
to jump
directly to the state-of-the-art, the summary is organized
by the phases
of implementing a performance appraisal system.
This 8 page article gives you several tools for
defining goals for the hard-to-measure jobs in
your organization.
It begins by reviewing the reasons for measuring white-collar work
and why it is so difficult. Then it discusses
techniques you can
use to identify the results and goals for this kind of work. Finally
it shows you some examples of verifiable goals created with these
techniques.
A Seven-Step Process for Measuring Work Teams
$5.00 By Jack
Zigon
Item: ARSEVEN, 8.5x11, 20 pages
Team measurement can be very difficult unless you
have a systematic process for analyzing the work of the team and
measurement methods which can handle the wide variety of work which
teams undertake. This 20 page article will present the common
problems associated with team measurement, as well as a practical,
seven step process for creating team result measures. Includes how-to
steps, references and one example.
