How to Measure Employee Performance

$65.00 By Jack Zigon
Paperback 8.5x11, 171 pages, ISBN 1892809141

$35.00 By Jack Zigon
PDF download 8.5x11, 171 pages, ISBN 1892809141

Sample Pages (PDF 44k) | Table of Contents | Detailed Table of Contents

Qnty Paper @ $65.00 Qnty PDF @ $35

Description:

Are you dissatisfied with your performance appraisal system? Would you like to create more objective employee performance goals? And fairer employee evaluations?

Here's a self-paced training manual and job aid that explains, demonstrates and teaches you how measure employee performance. You'll learn how to identify the value-added results of a job and then define more objective performance standards for each result. Each step in the process is explained in detail with examples from dozens of industries. It even covers techniques for developing performance standards for the hard-to-measure, qualitative aspects of employee performance. Concrete step-by-step instructions, examples from 40 different positions, worksheets, job aids and exercises are all also included in this guide.

Features:

  • Performance measures for 32 positions
  • Techniques for linking organization goals to individual goals
  • Simple how-to steps
  • Worksheets

After completing this guide you'll be able to:

  • Link your position's goals to your organization's goals
  • Identify the customers of your position and the value-added results they need
  • Create measures for each result Set performance standards for each measure
  • Plan how to track the performance

This guide was written for:

  • Managers and supervisors responsible for the results of employees reporting to them
  • Employees who want to take a more active role in developing their own performance evaluation criteria
  • Human resource personnel charged with helping individuals define their goals
  • Compensation professionals searching for metrics on which to base variable pay

Table of Contents:

Introduction

Overview of Creating Performance Plans

Step 1 - Reviewing Organizational Goals
Step 2 - Identifying the Customers of the Position
Step 3 - Listing the Position's Accomplishment
Step 4 - Weighting Accomplishments
Step 5 - Identifying Measures for Each Accomplishment
Step 6 - Creating Performance Standards
Step 7 - Checking the Performance Plan
Step 8 - Creating a Feedback System

Example Performance Plans

Administrative Secretary
Art Director
Customer Service Manager and 37 more...

Job Aids

Index

Detailed Table of Contents:

How To Use This Guide 1

Who the guide is written for 1
What this guide contains 1
What you will learn 2
How to use the guide 2

Overview of Creating Performance Plans 3

How to create performance plans 3

Step 1 Review Your Organization's Goals 4

Which goals to review 4
Where to get a copy of the goals 4
What to do if these goals are not finalized yet 4
Organizational measures worksheet 5
What to do with the organization goals 5

Step 2 Identify the Customers of Your Position 6

Why identify a position's customers? 6
Example of a customer diagram 7

Step 3 List Your Position's Value-Added Results 12

Tips for writing value-added results 15
How to check your work 18
Example of how to identify your results 19

Step 4 Weight the Results 24

Why use weights 24
How to assign weights 24
Examples of weights 25

Step 5 Identify Measures for the Results 26

Examples 27
How to create measures 28
How to use the examples and index to create measures for your position 30

Step 6 Create Performance Standards for Each Measure 39

Definition 39
How to create performance standards 39
Criteria for setting performance standards 40

Step 7 Check the Performance Plan 46

What a good performance plan looks like 46
Common problems and their solutions 47

Step 8 Create a Tracking System 48

Planning How to Track Performance Data 50
Decide What Data to Collect 50
Decide When to Collect the Data 53
Decide Who Should Collect the Data 54
Decide Who Should Receive the Tracking Data 54
Decide How to Collect the Data 55
Examples of tracking reports 59

Performance Measurement Examples 67

Introduction 68

What this section contains 68
Purpose of this section 68
What this section is not 68

Examples 69

Account Service Administrator 69
Administrative Assistant 71
Administrative Secretary—Legal Department 74
Art Director 77
Business Analyst—Finance 80
Can Production Supervisor 82
Compensation Director 84
Computer End-User Services Manager 87
Corporate Communication Consultant 88
Customer Service—SAC 91
Data Systems Coordinator 92
Designer 93
Drilling Engineer 95
Employment Supervisor 96
Engineer 97
Health Care Claims Processor 99
Human Resources Director 101
Lawyer 102
Maintenance Mechanic 104
Management Development Manager 106
Materials Director 109
New Account Specialist 111
Organizational Development—Senior Consultant 113
Policy Processing Technician 114
Principal Research Technician 117
Process Development Engineer 119
Programming Team Leader 121
Project Manager 124
Registered Nurse 126
Research and Development Director 128
Research Chemist 132
Sales Representative 136
Senior Research Assistant 137
Senior Vice President—Chemicals 140
Service Associate—Clinical Engineering (Biomedical) 142
Software Engineer 144
Staff Scientist 147
Systems Analyst 151
Training and Development Director 154
Vice President—Human Resources 156

Job Aids 158

How to Create Performance Plans 159
Performance Plan Worksheet Photocopy Master 163

Index 165