Performance Measurement Examples

$75.00 By Jack Zigon
PDF download 8.5x11, 650 pages, ISBN 1892809168

Sample Pages (PDF 53k) | Table of Contents | Detailed Table of Contents

Description:

Creating measures can be difficult and time consuming. But borrowing and adapting measurement ideas is an easier and more efficient way to create high quality measures. This 650 page volume gives you 6548 measurement ideas organized by function, industry and job responsibility.

Save time and increase the quality of your team and individual performance measures with this easy-to-use reference. You'll find definitions of hundreds of value-added results and thousands of verifiable performance standards for more than 300 job families. Rather than “recreating the wheel” use the experience of hundreds of other practitioners to identify measures for your hard-to-evaluate work.

Benefits:

Largest published collection of performance measures available.
Allows you to find measurement ideas quickly as the examples are organized by job function, by industry, and by key word index.
Includes qualitative measures to allow you to measure work where numeric measures don't make sense.
A 25-page key-word index is included to help you quickly find a measure that fits your situation.
Contains measures for executives, middle management, front line supervisors and individual contributors.
Includes measures from the following industries: Healthcare, Oil Industry, Research & Development, Insurance, Electrical Utility, Telecommunications, Water Utility, Food and Beverage Manufacturing, Industrial Gas Manufacturing and Distribution, Banking, Retail.

This guide was written for:

Managers and supervisors
Members and leaders of work teams.
Employees who want to take a more active role in developing their own performance evaluation criteria.
Human resource personnel charged with helping individuals and teams define goals.
Compensation professionals developing metrics for individual and team variable compensation.

A More Detailed Table of Contents:

How To Use This Guide 1

Introduction 1
What this guide contains 1
Who the guide is written for 1
How the guide is organized by job function, industry and alphabetically 1
Definitions 2

Sample Performance Measures Organized by Job Function 5

Advertising 5

Ad Builder 5
Ad Entry 7
Art Director 8
Copyeditor 11
Copy Entry 12
Designer 14
Electronic Imaging 16
Pagination 18
Processing 19
Proofreading 21
Scanner 23

Corporate Services 25

Administrative Assistant 25
Administrative Assistant 28
Administrative Assistant—Service Operations 31
Administrative Secretary—Legal Department 34
Administrative Services Supervisor 37
Central File Clerk 38
Clerk 39
Corporate Communication Consultant 41
Distribution Manager 44
District Administrator 47
Documentation Services Manager 50
Documentation Specialist 52
Exploitation Geologist 54
Facility Engineering Manager 55
Facility Supervisor 58
Forms Analyst 61
Information Assistant 63
Information Technician 64
Library and Information Services 67
List Research Analyst 68
Maintenance Mechanic—Heating, Ventilation, Air Conditioning 71
Maintenance Mechanic 72
Maintenance Supervisor 74
Materials Director 75
Mechanical Engineer—Building Maintenance 77
Media Placement & Event Marketing Manager 80
Office Manager 83
Office Services Manager 86
Power Transmission Operations Planner 87
Purchasing Manager 90
Regulatory Compliance Manager 92
Secretary 93
Secretary 94
Senior Communications Project Manager 99
Senior Quality Engineer 101
Underwriting Specialist—Business Lines 102
Underwriting Specialist—Personal Lines 104
Underwriting Staff Director 106
Vice Chairman 109
Vice President General Administration 112
Vice President—Safety/Environmental 114
Vice President—Strategic Planning 116

Customer Support 119

Account Service Administrator 119
Customer Service Manager 121
Customer Service Manager 123
Customer Service Representative 126
Customer Service Representative 130
Customer Service—SAC 132
Customer Service—Service Account Rep 133
Customer Service Coordinator 134
Customer Support Representative 135
Customer Tech Support Manager 136
Data Systems Coordinator 137
Field Service Account Specialist 138
Field Service Manager 139
Project Engineer 142
Project Manager 143
Sales Support Director 145

Engineering 149

Engineer 149
Engineering Design Services Manager 151
Engineering Manager 152
Process Development Engineer 155
Production Engineer 157
Reservoir Engineer 158
SQA Engineer 159
Supplier Quality Engineer 160

Finance 161

Accounting Assistant—General Ledger 161
Accounting Assistant—Payroll 162
Accounting Clerk 164
Accounts Payable Clerk 165
Billing Clerk 166
Budget Analyst 167
Business Analyst—Finance 169
Chief Financial Officer 171
Controller 173
Controller 176
Corporate Tax Director 178
Division Controller 181
Finance Director 185
Financial Services Manager 186
Interchange Accounting—Engineer 189
National Billings Supervisor 191
National Contract Manager 192
Patient Accounting Follow-up Clerk 193
Senior Accountant 195
Senior Accounting Assistant/Payroll 197
Vice President—Finance 199

Health Care 203

Business Associate 203
Clinical Laboratory Technologist 205
Diagnostic Imaging Technologist 207
Diet Aide 208
Environmental Services Supervisor 210
Imaging Technologist 212
Licensed Practical Nurse (LPN) 214
Operational Health Physicist 217
Paramedic 218
Patient Care Associate 220
Pharmacist 221
Physical Therapist 224
Physical Therapist—Inpatient 226
Physical Therapist—Outpatient 228
Registered Nurse (RN) 230
Respiratory Care Practitioner 232
Service Associate 234
Service Associate—Clinical Engineering (Biomedical) 236

Human Resources 239

Compensation Analyst 239
Compensation Director 241
Corporate Human Resources Director 244
Corporate Training and Development Director 247
Employee Relations Representative 250
Employment Supervisor 252
Human Resources Director 253
Human Resources Director 257
Human Resources Manager 258
Human Resources Manager 260
Human Resources Manager 261
Human Resource Specialist—Human Resources 266
Management Development Manager 267
Organizational Development—Senior Consultant 270
Personnel Manager 271
Training and Development Director 272
Training Coordinator 274
Training Evaluation Specialist 277
Training Manager 279
Training Registrar 282
Training Specialist 284
Vice President—Human Resources 285
Vice President—Human Resources 287

Information Processing 291

Database Building Team 1 291
Database Building Team 2 292
Database Building Team 3 293
Database Building Team 4 294
Database Building Team Member 1 295
Database Building Team Member 2 296
Database Building Team Member 3 297
Database Document Selection Team 298
Database Document Selection Team Member 299
Software Engineer 300

Information Services 303

Computer End-User Services Manager 303
Computer Operator 304
Computer Systems Team Leader 307
Computing Group Leader 310
Director Computer Resources 313
Disaster Recovery Manager 317
Engineer—System Planning Department 319
Microcomputer Specialist 322
Programmer 323
Programming Team Leader 325
Senior Information Systems Manager 328
Senior Systems Analyst 329
Systems Analyst—Platform Support 331
Systems Analyst 334
Systems Analyst 336
Systems Analyst 339
Systems and Programming Manager 341
System Services and Performance Engineer 344

Legal 347

Lawyer 347
Paralegal 349
Senior Vice President—General Counsel/Secretary 351

Manufacturing 355

Can Packaging Supervisor 355
Container Production Supervisor 357
Distribution Manager 359
In-Plant Distribution Director 363
Product Line and Process Maintenance Director 365
Production Manager 368
Production Supervisor 371
Production Supervisor 373

Marketing 375

Consumer Market Research Analyst 375
General Manager Operations - System Sales 377
Merchandising 380
Product Manager 381
Product Manager 383
Profit Center Manager 385

Operations 389

Branch Claims Manager 389
Casualty Claims Examiner 392
Casualty Claims Manager 394
Claims Processor 397
Compiler Proofreader 399
Distribution Coordinator 401
Drilling Engineer 402
Electrical Power Dispatcher 403
Exploration Geologist 406
Geophysicist 408
Health Care Claims Processor 410
Money Processing Clerk 412
New Account Specialist 414
Physical Damage Examiner 416
Policy Processing Clerk 418
Policy Processing Technician 421
Process Improvement Programs Manager 424
Property Claims Examiner 425
Project Manager 427
Prototype Manufacturing Manager 428
QAP Production Supervisor 429
Regional Claims Manager 430
Scheduling Dispatcher 433
Senior Vice President—Chemicals 435
Senior Vice President—Exploration and Production 437
Signature Analyst 439
Technical Operator 441
Technician 443
Terminal Manager 444
Vice President—Operations 445
Water Quality Supervisor 448

Research and Development 451

Assistant Research Manager 451
Chemical Reactions, Kinetics and Dynamics Manager 452
Lab Support Services Technician 455
Mechanical Specialist 457
Nutrition Researcher 459
Principal Research Technician 461
Principal Safety Specialist 463
Project Scientist 465
Research and Development Director 466
Research and Development Support Manager 470
Research Associate 475
Research Chemist 477
Research Director 481
Research Manager 482
Research Scientist 484
Researcher 487
Scientist—Numerical Analysis 489
Scientist—Technology Leader 492
Senior Research Assistant 494
Senior Research Assistant #2 497
Staff Scientist 498

Retail Grocery 503

Assistant Store Manager 503
Assistant Category Manager 505
Bakery Assistant Manager 1 507
Bakery Assistant Manager 2 509
Bakery Clerk—Bagels 512
Bakery Manager 513
Busser 515
Cheese Assistant Manager 516
Chef Case Clerk—Service Cold Foods 518
Cheese Clerk 520
Commercial Bakery Clerk 522
Cooking Coach 525
Create-a-Cake Coordinator 1 526
Create-a-Cake Coordinator 2 528
Culinary Education Coordinator 529
Deli Assistant Manager 532
Deli Clerk—Kosher 533
Deli Clerk—Loads and Ordering 534
Deli Service Salads Captain 535
Division Manager 1 537
Division Manager 2 539
Division Manager 3 540
Front-End Coordinator 542
Front-End Manager 544
Meal Center Captain—Prepared Foods 546
Meat Assistant Manager 548
Meat Carving Clerk 550
Meat Clerk 551
Meat Cutter 553
Meat Wrapper 554
Prepared Foods Clerk—Loading 555
Prepared Foods Clerk—Scullery 556
Prepared Foods Manager 557
Produce Category Owner 558
Produce Clerk 560
Produce Clerk—Loading 561
Production Chef 562
Produce Manager 565
Scratch Baker 567
Seafood Assistant Manager 569
Seafood Back Room and Setup 571
Seafood Clerk 1 573
Seafood Clerk 2 574
Seafood Night Manager 576
Service Meat Manager 578
Special Gifts Department Coordinator 579
Store Manager 580
Sub Clerk 1 582
Sub Clerk 2 584

Sales 585

Account Executive 585
Account Manager 588
Account Representative 591
Administrative Assistant—Sales 594
Government Sales Support Director 597
Key Account Representative 599
Sales Engineer 602
Sales Representative 603
Territory Sales Rep 604

Security 607

Operations Security Program Manager 607
Security Officer 609

About The Author 611

Sample Performance Measures Organized by Industry 613

Sample Performance Measures Organized Alphabetically 619

Index 625