Performance Measurement Examples

$75.00 By Jack Zigon
PDF download 8.5x11, 650 pages, ISBN 1892809168

Sample Pages (PDF 53k) | Table of Contents | Detailed Table of Contents

Description:

Creating measures can be difficult and time consuming. But borrowing and adapting measurement ideas is an easier and more efficient way to create high quality measures. This 650 page volume gives you 6548 measurement ideas organized by function, industry and job responsibility.

Save time and increase the quality of your team and individual performance measures with this easy-to-use reference. You'll find definitions of hundreds of value-added results and thousands of verifiable performance standards for more than 300 job families. Rather than “recreating the wheel” use the experience of hundreds of other practitioners to identify measures for your hard-to-evaluate work.

Benefits:

  • Largest published collection of performance measures available.
  • Allows you to find measurement ideas quickly as the examples are organized by job function, by industry, and by key word index.
  • Includes qualitative measures to allow you to measure work where numeric measures don't make sense.
  • A 25-page key-word index is included to help you quickly find a measure that fits your situation.
  • Contains measures for executives, middle management, front line supervisors and individual contributors.
  • Includes measures from the following industries: Healthcare, Oil Industry, Research & Development, Insurance, Electrical Utility, Telecommunications, Water Utility, Food and Beverage Manufacturing, Industrial Gas Manufacturing and Distribution, Banking, Retail.

This guide was written for:

  • Managers and supervisors
  • Members and leaders of work teams.
  • Employees who want to take a more active role in developing their own performance evaluation criteria.
  • Human resource personnel charged with helping individuals and teams define goals.
  • Compensation professionals developing metrics for individual and team variable compensation.

Contents:

Advertising

Ad Builder, Ad Entry, Copy Editor, and 8 more...

Corporate Services

Administrative Assistant, Art Director, Director Materials, Library and Information Services, Mechanical Engineer - Building Maintenance, Senior Communications Project Manager, Senior Quality Engineer, and 37 more...

Customer Support

Account Service Administrator, Customer Service Manager, Data Systems Coordinator, Customer Support Representative, and 12 more...

Engineering

Engineer, Engineering Manager, Process Development Engr., and 5 more...

Finance

Accounting Clerk, Finance Director, VP Finance, and 16 more...

Human Resources

Compensation Director, Corporate Human Resources Director, Corporate Training and Development Director, Compensation Analyst, Training Specialist, Vice President Human Resources, and 16 more...

Information Processing

Database Builder, Software Engineer, And 9 more...

Information Services

Computer Operator, Disaster Recovery Manager, Programmer, Programming Team Leader, Computer End User Services, and 15 more...

Legal

Associate General Counsel, Lawyer, Paralegal

Manufacturing

Production Manager, Production Supervisor, and 6 more...

Marketing

Consumer Market Research Analyst, General Manager Operations - System Sales, Merchandising, Product Manager, Profit Center Manager

Medical

Diet Aide, Pharmacist, Physical Therapist, Registered Nurse, and 10 more...

Operations

Branch Claims Manager, Drilling Engineer, Geophysicist, Casualty Claims Examiner, New Account Specialist, VP Operations, and 24 more...

Research and Development

Assistant Research Manager, Chemical Reactions, Kinetics and Dynamics Manager, Director Research and Development, Project Scientist, Research Associate, Research Scientist, and 15 more...

Retail Grocery Sales

Assistant Store Manager, Commercial Bakery Clerk, Front End Manager, Meat Cutter, Seafood Night Manager, and 46 more...

Sales

Account Executive, Account Manager, Account Representative, Key Account Representative, and 6 more...

Security

Disaster Recovery Manager, Operations Security Program Manager

About the author

A More Detailed Table of Contents:

How To Use This Guide 1

  • Introduction 1
  • What this guide contains 1
  • Who the guide is written for 1
  • How the guide is organized by job function, industry and alphabetically 1
  • Definitions 2

Sample Performance Measures Organized by Job Function 5

Advertising 5

  • Ad Builder 5
  • Ad Entry 7
  • Art Director 8
  • Copyeditor 11
  • Copy Entry 12
  • Designer 14
  • Electronic Imaging 16
  • Pagination 18
  • Processing 19
  • Proofreading 21
  • Scanner 23

Corporate Services 25

  • Administrative Assistant 25
  • Administrative Assistant 28
  • Administrative Assistant—Service Operations 31
  • Administrative Secretary—Legal Department 34
  • Administrative Services Supervisor 37
  • Central File Clerk 38
  • Clerk 39
  • Corporate Communication Consultant 41
  • Distribution Manager 44
  • District Administrator 47
  • Documentation Services Manager 50
  • Documentation Specialist 52
  • Exploitation Geologist 54
  • Facility Engineering Manager 55
  • Facility Supervisor 58
  • Forms Analyst 61
  • Information Assistant 63
  • Information Technician 64
  • Library and Information Services 67
  • List Research Analyst 68
  • Maintenance Mechanic—Heating, Ventilation, Air Conditioning 71
  • Maintenance Mechanic 72
  • Maintenance Supervisor 74
  • Materials Director 75
  • Mechanical Engineer—Building Maintenance 77
  • Media Placement & Event Marketing Manager 80
  • Office Manager 83
  • Office Services Manager 86
  • Power Transmission Operations Planner 87
  • Purchasing Manager 90
  • Regulatory Compliance Manager 92
  • Secretary 93
  • Secretary 94
  • Senior Communications Project Manager 99
  • Senior Quality Engineer 101
  • Underwriting Specialist—Business Lines 102
  • Underwriting Specialist—Personal Lines 104
  • Underwriting Staff Director 106
  • Vice Chairman 109
  • Vice President General Administration 112
  • Vice President—Safety/Environmental 114
  • Vice President—Strategic Planning 116

Customer Support 119

  • Account Service Administrator 119
  • Customer Service Manager 121
  • Customer Service Manager 123
  • Customer Service Representative 126
  • Customer Service Representative 130
  • Customer Service—SAC 132
  • Customer Service—Service Account Rep 133
  • Customer Service Coordinator 134
  • Customer Support Representative 135
  • Customer Tech Support Manager 136
  • Data Systems Coordinator 137
  • Field Service Account Specialist 138
  • Field Service Manager 139
  • Project Engineer 142
  • Project Manager 143
  • Sales Support Director 145

Engineering 149

  • Engineer 149
  • Engineering Design Services Manager 151
  • Engineering Manager 152
  • Process Development Engineer 155
  • Production Engineer 157
  • Reservoir Engineer 158
  • SQA Engineer 159
  • Supplier Quality Engineer 160

Finance 161

  • Accounting Assistant—General Ledger 161
  • Accounting Assistant—Payroll 162
  • Accounting Clerk 164
  • Accounts Payable Clerk 165
  • Billing Clerk 166
  • Budget Analyst 167
  • Business Analyst—Finance 169
  • Chief Financial Officer 171
  • Controller 173
  • Controller 176
  • Corporate Tax Director 178
  • Division Controller 181
  • Finance Director 185
  • Financial Services Manager 186
  • Interchange Accounting—Engineer 189
  • National Billings Supervisor 191
  • National Contract Manager 192
  • Patient Accounting Follow-up Clerk 193
  • Senior Accountant 195
  • Senior Accounting Assistant/Payroll 197
  • Vice President—Finance 199

Health Care 203

  • Business Associate 203
  • Clinical Laboratory Technologist 205
  • Diagnostic Imaging Technologist 207
  • Diet Aide 208
  • Environmental Services Supervisor 210
  • Imaging Technologist 212
  • Licensed Practical Nurse (LPN) 214
  • Operational Health Physicist 217
  • Paramedic 218
  • Patient Care Associate 220
  • Pharmacist 221
  • Physical Therapist 224
  • Physical Therapist—Inpatient 226
  • Physical Therapist—Outpatient 228
  • Registered Nurse (RN) 230
  • Respiratory Care Practitioner 232
  • Service Associate 234
  • Service Associate—Clinical Engineering (Biomedical) 236

Human Resources 239

  • Compensation Analyst 239
  • Compensation Director 241
  • Corporate Human Resources Director 244
  • Corporate Training and Development Director 247
  • Employee Relations Representative 250
  • Employment Supervisor 252
  • Human Resources Director 253
  • Human Resources Director 257
  • Human Resources Manager 258
  • Human Resources Manager 260
  • Human Resources Manager 261
  • Human Resource Specialist—Human Resources 266
  • Management Development Manager 267
  • Organizational Development—Senior Consultant 270
  • Personnel Manager 271
  • Training and Development Director 272
  • Training Coordinator 274
  • Training Evaluation Specialist 277
  • Training Manager 279
  • Training Registrar 282
  • Training Specialist 284
  • Vice President—Human Resources 285
  • Vice President—Human Resources 287

Information Processing 291

  • Database Building Team 1 291
  • Database Building Team 2 292
  • Database Building Team 3 293
  • Database Building Team 4 294
  • Database Building Team Member 1 295
  • Database Building Team Member 2 296
  • Database Building Team Member 3 297
  • Database Document Selection Team 298
  • Database Document Selection Team Member 299
  • Software Engineer 300

Information Services 303

  • Computer End-User Services Manager 303
  • Computer Operator 304
  • Computer Systems Team Leader 307
  • Computing Group Leader 310
  • Director Computer Resources 313
  • Disaster Recovery Manager 317
  • Engineer—System Planning Department 319
  • Microcomputer Specialist 322
  • Programmer 323
  • Programming Team Leader 325
  • Senior Information Systems Manager 328
  • Senior Systems Analyst 329
  • Systems Analyst—Platform Support 331
  • Systems Analyst 334
  • Systems Analyst 336
  • Systems Analyst 339
  • Systems and Programming Manager 341
  • System Services and Performance Engineer 344

Legal 347

  • Lawyer 347
  • Paralegal 349
  • Senior Vice President—General Counsel/Secretary 351

Manufacturing 355

  • Can Packaging Supervisor 355
  • Container Production Supervisor 357
  • Distribution Manager 359
  • In-Plant Distribution Director 363
  • Product Line and Process Maintenance Director 365
  • Production Manager 368
  • Production Supervisor 371
  • Production Supervisor 373

Marketing 375

  • Consumer Market Research Analyst 375
  • General Manager Operations - System Sales 377
  • Merchandising 380
  • Product Manager 381
  • Product Manager 383
  • Profit Center Manager 385

Operations 389

  • Branch Claims Manager 389
  • Casualty Claims Examiner 392
  • Casualty Claims Manager 394
  • Claims Processor 397
  • Compiler Proofreader 399
  • Distribution Coordinator 401
  • Drilling Engineer 402
  • Electrical Power Dispatcher 403
  • Exploration Geologist 406
  • Geophysicist 408
  • Health Care Claims Processor 410
  • Money Processing Clerk 412
  • New Account Specialist 414
  • Physical Damage Examiner 416
  • Policy Processing Clerk 418
  • Policy Processing Technician 421
  • Process Improvement Programs Manager 424
  • Property Claims Examiner 425
  • Project Manager 427
  • Prototype Manufacturing Manager 428
  • QAP Production Supervisor 429
  • Regional Claims Manager 430
  • Scheduling Dispatcher 433
  • Senior Vice President—Chemicals 435
  • Senior Vice President—Exploration and Production 437
  • Signature Analyst 439
  • Technical Operator 441
  • Technician 443
  • Terminal Manager 444
  • Vice President—Operations 445
  • Water Quality Supervisor 448

Research and Development 451

  • Assistant Research Manager 451
  • Chemical Reactions, Kinetics and Dynamics Manager 452
  • Lab Support Services Technician 455
  • Mechanical Specialist 457
  • Nutrition Researcher 459
  • Principal Research Technician 461
  • Principal Safety Specialist 463
  • Project Scientist 465
  • Research and Development Director 466
  • Research and Development Support Manager 470
  • Research Associate 475
  • Research Chemist 477
  • Research Director 481
  • Research Manager 482
  • Research Scientist 484
  • Researcher 487
  • Scientist—Numerical Analysis 489
  • Scientist—Technology Leader 492
  • Senior Research Assistant 494
  • Senior Research Assistant #2 497
  • Staff Scientist 498

Retail Grocery 503

  • Assistant Store Manager 503
  • Assistant Category Manager 505
  • Bakery Assistant Manager 1 507
  • Bakery Assistant Manager 2 509
  • Bakery Clerk—Bagels 512
  • Bakery Manager 513
  • Busser 515
  • Cheese Assistant Manager 516
  • Chef Case Clerk—Service Cold Foods 518
  • Cheese Clerk 520
  • Commercial Bakery Clerk 522
  • Cooking Coach 525
  • Create-a-Cake Coordinator 1 526
  • Create-a-Cake Coordinator 2 528
  • Culinary Education Coordinator 529
  • Deli Assistant Manager 532
  • Deli Clerk—Kosher 533
  • Deli Clerk—Loads and Ordering 534
  • Deli Service Salads Captain 535
  • Division Manager 1 537
  • Division Manager 2 539
  • Division Manager 3 540
  • Front-End Coordinator 542
  • Front-End Manager 544
  • Meal Center Captain—Prepared Foods 546
  • Meat Assistant Manager 548
  • Meat Carving Clerk 550
  • Meat Clerk 551
  • Meat Cutter 553
  • Meat Wrapper 554
  • Prepared Foods Clerk—Loading 555
  • Prepared Foods Clerk—Scullery 556
  • Prepared Foods Manager 557
  • Produce Category Owner 558
  • Produce Clerk 560
  • Produce Clerk—Loading 561
  • Production Chef 562
  • Produce Manager 565
  • Scratch Baker 567
  • Seafood Assistant Manager 569
  • Seafood Back Room and Setup 571
  • Seafood Clerk 1 573
  • Seafood Clerk 2 574
  • Seafood Night Manager 576
  • Service Meat Manager 578
  • Special Gifts Department Coordinator 579
  • Store Manager 580
  • Sub Clerk 1 582
  • Sub Clerk 2 584

Sales 585

  • Account Executive 585
  • Account Manager 588
  • Account Representative 591
  • Administrative Assistant—Sales 594
  • Government Sales Support Director 597
  • Key Account Representative 599
  • Sales Engineer 602
  • Sales Representative 603
  • Territory Sales Rep 604

Security 607

  • Operations Security Program Manager 607
  • Security Officer 609

About The Author 611

Sample Performance Measures Organized by Industry 613

Sample Performance Measures Organized Alphabetically 619

Index 625